On returning home I decided I would get in touch with our tour company, Natourest, to give them some feedback on our experiences. It wasn't meant as a complaint but I felt they should know the shortcomings of our trip, the experiences with the places we couldn't get a decent meal, the poor service, the fact the hides even including their own bear hide had let us down to a certain extent.
We'd been under the impression we'd each get 5 bird hide and 2 bear hide experiences. The reality had been ruined shots by a carelessly left pole at the bear hide and the bird hides were unsuitable for both of us to use at once so we were down to three days, none of which were used as the birds weren't there anyway.We had after all stressed the importance of photographic opportunities before agreeing to book the trip.
I accepted that the weather had been seasonally hot which hadn't helped the wildlife cause but pointed out that the electronic tablet didn't work without a wifi signal and in any case much of the information needed wasn't on their maps anyway. Advice that filling stations provide a wifi opportunity and where to find a decent enough supermarket would be extremely useful in the circumstances we found ourselves in.
I received an apologetic reply accepting some of the shortfalls but not understanding why the tablet wasn't working as it should, anyway they felt they wanted to offer us a refund on our bird hide costs and would provide us with an extended weekend's bear hide and hotel accommodation as well as a free hire car.
How generous is that !
We are happy to accept their offer
Ok we have to find the plane tickets but the refund on the hides is a help towards them.
I suggested that it wasn't worth returning for just a weekend and so we have agreed on a return in June with three consecutive nights in the bear hide followed by one in a hotel near the airport to catch our early flight home.
Yes, there will be only one opportunity for a proper cooked dinner on the last evening and no opportunities for breakfast at all but we are now better prepared knowing where we did get a better choice of picnic materials than others. We might even take some food from home, we have the luggage allowance to do so!
With the nights even longer we might get a better bear experience too, perhaps there might be cubs about in a months time , that would be special.
Maybe Estonia will live up to expectations after all, I'll let you know how we get on after the event!
We'd been under the impression we'd each get 5 bird hide and 2 bear hide experiences. The reality had been ruined shots by a carelessly left pole at the bear hide and the bird hides were unsuitable for both of us to use at once so we were down to three days, none of which were used as the birds weren't there anyway.We had after all stressed the importance of photographic opportunities before agreeing to book the trip.
I accepted that the weather had been seasonally hot which hadn't helped the wildlife cause but pointed out that the electronic tablet didn't work without a wifi signal and in any case much of the information needed wasn't on their maps anyway. Advice that filling stations provide a wifi opportunity and where to find a decent enough supermarket would be extremely useful in the circumstances we found ourselves in.
I received an apologetic reply accepting some of the shortfalls but not understanding why the tablet wasn't working as it should, anyway they felt they wanted to offer us a refund on our bird hide costs and would provide us with an extended weekend's bear hide and hotel accommodation as well as a free hire car.
How generous is that !
We are happy to accept their offer
Ok we have to find the plane tickets but the refund on the hides is a help towards them.
I suggested that it wasn't worth returning for just a weekend and so we have agreed on a return in June with three consecutive nights in the bear hide followed by one in a hotel near the airport to catch our early flight home.
Yes, there will be only one opportunity for a proper cooked dinner on the last evening and no opportunities for breakfast at all but we are now better prepared knowing where we did get a better choice of picnic materials than others. We might even take some food from home, we have the luggage allowance to do so!
With the nights even longer we might get a better bear experience too, perhaps there might be cubs about in a months time , that would be special.
Maybe Estonia will live up to expectations after all, I'll let you know how we get on after the event!